FAQ

Yes, I personally Cleanse all the crystals before shipping with Burning sage and Saltwater but it is advised to cleanse the crystals again when you receive them.

Crystals are said to pick up the vibration of everyone who has handled them. You will therefore need to cleanse your crystal when it arrives. To do this simply put your crystal in sunlight/moonlight for several hours to clear its energy. Leaving them on your windowsill for a few hours or overnight is always a great option! 

After your crystals are cleansed, you will then need to activate their energy. This is known in the crystal world as "programming." To do this, you must set it with your intention. Hold your crystal in your hands and visualize a bright white light surrounding it. State your intention for your crystal - for example, "this crystal will help me to heal"

To read the full guide click here

1. Wash the crystal under tap water  (not for selenite) or use burning sage if possible.

2. Hold the crystal in your hand and state your intention - tell your crystal how you want it to work for you.

Read the full guide on how to work with your crystals here

Just like uses, there are a few ways to cleanse your crystals.

1. USE SEA SALT
Sea salt/ Himalayan salt and water can help rid your stone of unwanted energy.

It should not be used for soft stones, minerals, porous stones, or any stones which contain trace metals within them.
Click here to view full list of
water unsafe crystals

2. USE RUNNING WATER
You can cleanse a crystal by holding it in moving water for at least minute. You can say a mantra such as “please remove and release any negative energy”. Water's cleansing properties will rinse away negative energy and purify your crystal.


One general rule is that for crystals ending in -ite like Pyrite, Hematite, Angelite, Calcite, etc, we recommend not using this method. These are water unsafe crystals or if they must be cleaned by water, at least to minimize the contact with water to only a few seconds before having it dry off.
Click here to view full list of
water unsafe crystals

3. CLEANSE CRYSTALS WITH SELENITE

Place your crystal on a piece of selenite and allow it to rest there for at least 6 hours. That's it! Selenite is a soft but powerful mineral. It can cleanse other stones by absorbing their bad energy.

4. PLACE THEM UNDERNEATH A FULL MOON

Place your crystal outside or on a window sill at night for 8 to 10 hours. The cleansing power of the moon will remove any negative energy. A full moon or an eclipse can be especially effective, but any phase of the moon will work.

5. SMOKE CLEANSE
Smoke Cleansing is one of the most popular and effective methods of crystal cleansing. You use either Sage Smudge sticks or Palo Santo wood sticks. Hold pointing downward and light the wood or incense. Allow the flame to burn for a few moments before blowing out. Move your crystals through the smoke to energetically cleanse them.

6. SOUND CLEANSING

Using Singing bowls and bells is a great way to remove impurities. Simply surround the area with your crystals and let the sound release its powerful cleansing vibration.


7. BURY THEM
Bury your crystal outside in the soil or in a household planter for at least 6 hours. The purifying energy of the earth will cleanse your crystal by absorbing any unwanted energy.

8. SUNLIGHT CLEANSING
Set your crystal outside or on a window sill for 8-10 hours during daylight. The powerful rays of the sun will cleanse your crystal’s energy. Even if it is cloudy, the sun’s energy is still doing its work behind the scenes.

The sun can cause some crystals’ natural colors to fade. Please see our list of crystals that will fade in sunlight.

▶When should you cleanse your crystals?

In addition to clearing your crystals when you first receive them, crystals will pick up and hold onto energy over time. After intense work, a bad encounter, or prolonged reliance you should clear your crystals. consider cleansing your gemstones any time somebody else has been touching them to clear their energetic fingerprint. To me, the energy will become stale, heavy, or even muddy feeling. A crystal in its pristine frequency should feel fresh and crisp, anytime it feels foggy, you know a cleaning might be necessary.

Ideally, you want to cleanse them on a regular basis - once a month is a good guide to start with. That way, they’re always ready to go when you need their gentle support.

To read the full guide click here

There are no concrete rules for how many crystals can be worn together, in a lot of ancient writing around wearing and carrying crystals it’s said that 3’s the magic number. We recommend that you find what is right for you but bear in mind that certain crystals will work better with other crystals. Crystals that have similar properties or elements will just naturally work well together. It is important to consider what it is that you want to accomplish with your choice of crystals.

Please remember that Crystal Grids, gemstone jewelry, and chakra balancing all require lots of different stones. For further information please sign up for our blogs and newsletters.

If your crystal has changed color or become cloudy or even developed some new inclusions or other attributes, then an energy exchange may have taken place. It’s said in the crystal world that it has interacted with you in some way that has caused its energy and your energy to intertwine. That energy exchange may have left a mark in the crystal and has transcended from energy into matter.

Some crystals like Rose quartz, Amethyst, Citrine, and more can lose their color due to long exposure to sunlight. This does not have an impact on the effect of the crystal.

We do not accept returns unless products are damaged. If an item is received damaged, please email info@healingauracrystals.com or WhatsApp +917303063258 as soon as you receive the parcel to be eligible for a refund. Once the item is received, we will inspect and contact you about the eligibility of your refund request. 

You have 3 days from the day of delivery to contact us. If we respond and receive no further communication from you and the 3 days has ended, you will no longer be eligible for a refund or return.

 NON-RETURNABLE ITEMS:

 **PLEASE NOTE THAT SELENITE/SATIN SPAR GOODS CAN BE DAMAGED FROM A FINGERNAIL SCRATCH. SELENITE/SATIN SPAR PRODUCTS ARE THE ONLY PRODUCTS THAT MAY NOT HOLD UP FOR A RETURN/PRICE REDUCTION UNLESS IT WAS SEVERELY CHIPPED DURING SHIPPING

Estimated delivery dates depend upon the destination and the service of that courier provider in that area

Estimated delivery time

• Metro Cities- 3-5 days after dispatch
• Other Cities- 3-7 days after dispatch
• Delhi- 1-2 days after dispatch

❂PREPAID SHIPPING

Orders below ₹999- ₹70 

Orders above ₹999- FREE

❂CASH ON DELIVERY

Orders below ₹999 - ₹120  

Orders above ₹999- ₹80

If you suspect your parcel has been lost in the mail, please contact us as soon as possible. We can work together on tracking it with the courier company to locate your parcel.

 If the tracking information states that your parcel has been delivered to the address that was sent to us, IT IS NOT OUR RESPONSIBILITY FOR ITS WHEREABOUTS AND NO REFUNDS CAN BE GIVEN ON OUR BEHALF.

Please contact the respective courier company for more information on the whereabouts of your package or to open a claim.

If your tracking states that your package has been returned to the origin that means the courier company had a reason to be unable to deliver parcel. Tracking will state the reason was; that the addressee moved, unable to reach the destination, incorrect address, etc. 

If a package is returned to us due to an incorrect address, we can issue a refund for the cost of the items only (less shipping) or reship the package if you pay for us to reship it. 

If a mistake is made on our part and the order is returned, we will ship it out again free of charge.